Our goal is to deliver Intelligent Customer Management, a proposition radically different to conventional call centre offerings.

The Listening Company, which became part of Serco in March 2011, is an award-winning customer communications outsourcer.

With 4,000 employees spread across 8 locations, we use a range of services and insights to guide long-term, profitable brand relationships and improve customers’ lifetime value.

At the heart of our offering is epiCentre – a multi-communication platform that combines email, phone and internet and helps us manage over 60 million conversations a year.

We are the fastest growing contact centre in our sector, growing 40% year on year for the last five years.

We survey our clients regularly and have a Net Promoter Score™ of 36.

Email, Phone, Internet, Outsourcer, Contact Centre.

The Listening Company is located in the Richmond Upon Thames area of Greater London. There are at least 20 other listings in the TW9 postcode area.

Marketers in Greater London TW9

Number of Employees: 1001-5000

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